Policies & Consent to Coaching

Policies Agreement & Consent to Mental Performance Coaching

You, or a family member, are about to become involved in mental performance coaching. We wish to take this opportunity to welcome you and also to state some basic principles we believe essential in establishing a good consulting relationship. Please read through this information, asking questions as needed.

APPOINTMENTS: Each session is approximately 50 minutes. At the end of each appointment you can discuss future appointments with your coach. It is your responsibility to schedule all included sessions. If you do not schedule or show up for your appointments, you will still be charged for the entire amount of the program. If you opted for the Bronze package you will have 2 months to complete your 4 sessions, the Silver package will give you 3 months to complete the 6 sessions and you will have 4 months to complete your 8 sessions if you selected the Gold package. Appointments are scheduled through Squarespace Scheduling.

ADDITIONAL SESSIONS: If you’d like to complete more sessions after your initial package, you can re-sign or purchase additional check-in session packages.

CANCELLATIONS: If you find that you need to cancel an appointment, please give as much notice as possible so that we can schedule clients who may be waiting for an appointment. If you cancel less than 24 hours before your session, you will lose that session. 

TECHNOLOGY: Online sessions will take place via Zoom. If the client or consultant has technological connection issues, we will reschedule the appointment at no cost. While EMC Mental Performance has a professional and secure Zoom account, we acknowledge potential limits to technological security that are beyond our control.

PAYMENTS: Payment is made when you sign up for our services. If you selected the two payment option, the remaining payment will be automatically charged the next month to the card you provided. If you need to change payment method (e.g. use a different card), you can log in to your account or let your consultant know at least 3 days before the upcoming payment. If your payment is declined our system will send you an automated email. You will not be able to complete sessions until your payment method is updated and payment is made.

THERAPY VS MENTAL PERFORMANCE COACHING: At EMC Mental Performance, we work from a mental performance consulting/coaching framework, instead of a clinical/therapy framework. This framework allows us to do mental performance coaching without assigning a clinical diagnosis or developing a record of clinical treatment. We will provide clinical/counselling therapy referrals if requested.

CONFIDENTIALITY: All information regarding the specific nature of your mental performance coaching is maintained by EMC Mental Performance and is considered confidential unless specified by a client or parent in writing. However, if there is concern for client well-being, parents and/or emergency contacts may be notified. We follow the Association for Applied Sport Psychology (AASP) Ethics Code.

CONSENT TO COACHING: Your check box on the payment form and your payment indicate that you have read and agree to the above terms and that you give your consent to coaching for yourself or your family member.